RETURN POLICY

It is our goal to achieve a 100% customer satisfaction rate. We will make every effort to make your experience at Cypremort Sugar Kettles exceptional. If you have any questions, concerns, or comments, please call us at 336-404-2458, and we will do our best to assist you.

WHAT can be returned?

Any product that is shipped to an address in the Continental USA can be returned within 30 days from the date of purchase for any reason. Please note you must contact us via email at info@cypremortsugarkettles.com.  Shipping charges are not refundable. If there is a problem with your order, for instance damaged, we will replace it immediately. Damages must be noted on driver delivery slip, and also notify us at 336-404-2458 to report the problem. All returned products must be in original shipping containers, complete with everything that was originally included.

WHEN do items need to be returned by?

You have up to 30 days from date of purchase to return your purchase for any reason. Please note you MUST contact us via email at info@cypremortsugarkettles.com or call us at 336-404-2458.  If you return a product without notifying us first, we reserve the right to assess a re-stocking charge equal to 25% of the purchase price of the item.

WHERE do items need to be returned to?

When you contact us via email at info@cypremortsugarkettles.com or call us at 336-404-2458, we will give you the address to return your product to.

HOW can I process a return?

1. E-mail or call us at info@cypremortsugarkettles.com or 336-404-2458.  Please note all returns must be made with original packing materials and boxes. 2. Once we give you the return address, ship the product back to the address provided via a "trackable" method, and retain the tracking number for your records. 3. Once we receive the item back and inspect it for missing pieces or damage, we will credit your credit card back for 100% of the purchase price of the product.  Shipping charges are not refundable

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